Refund Policy
How refunds and cancellations are handled across project and retainer engagements.
Draft placeholder. This page is a structural starting point written for the SearchXMedia site build. It is not legal advice and should be reviewed by a qualified lawyer, and updated with your actual entity name, registered address, and jurisdiction-specific terms, before publishing.
General policy
Because our services involve strategy, labour and third-party media spend from the outset of an engagement, refunds are handled case by case and are not automatic. This page describes our general approach — the refund terms in your signed services agreement govern your specific engagement.
Monthly retainers
Retainer engagements bill in advance for the coming month. If you cancel before a billing cycle begins, no charge applies for that cycle. Once a cycle has started, fees for work already performed and media already committed are non-refundable; unspent, uncommitted media budget is returned.
Fixed-scope projects
Project engagements (website builds, brand identity, one-off audits) are typically invoiced in milestones. Milestone payments are non-refundable once the associated work has been delivered. A deposit paid before work begins is refundable, minus any costs already incurred (e.g. licensed assets, third-party tools) if cancellation happens before work starts.
Third-party ad spend
Amounts paid directly to ad platforms (Meta, Google, etc.) are not refundable by SearchXMedia — any refund for ad spend must be pursued with the platform directly.
How to request a refund
Email hello@searchxmedia.com with your invoice number and the reason for the request. We respond to all refund requests within 5 business days.